Job Description:
As a Junior Business Analyst, you will support clients post-implementation, manage customer support cases, and identify opportunities for CRM improvements. Your role is key in enhancing customer satisfaction by addressing feedback and continuously improving CRM functionality.
Key Responsibilities:
Provide post-implementation support and manage customer support cases.
Identify CRM enhancement opportunities based on customer needs and usage.
Address customer feedback and perform satisfaction checks.
Analyze usage data and suggest improvements.
Receive project requirements and implement CRM features accordingly.
Test CRM features, provide client training, and conduct quality assurance audits.
Prioritize and resolve support cases, escalating as needed.
Share meeting summaries and feedback for future improvements.
Qualifications:
1. Skills:
Basic understanding of CRM systems and customer support.
Strong communication, analytical thinking, and problem-solving skills.
Ability to manage and prioritize tasks effectively.
2. Education:
Bachelor’s degree IN IT, Computer or related field.
CRM or business analysis certifications are a plus.
What we Offer:
- Competitive salary and benefits package.
- A creative and supportive work environment.
- Opportunities for professional growth and development.
- One dot Five Programe. Read More
