Job Description:
As a Junior Business Analyst, you will assist clients after product implementation by managing support cases and identifying improvement opportunities. Your role will be crucial in enhancing customer satisfaction by addressing feedback and optimizing product functionality based on user needs.
Key Responsibilities:
Provide post-implementation support and manage customer support cases.
Identify product enhancement opportunities based on customer needs and usage.
Address customer feedback and perform satisfaction checks.
Analyze usage data and suggest improvements.
Gather project requirements and assist in the implementation of product features.
Test CRM features, provide client training, and conduct quality assurance audits.
Prioritize and resolve support cases, escalating as needed.
Document meeting summaries and share insights for continuous improvement.
Qualifications:
1. Skills:
Basic understanding of CRM systems and customer support.
Strong communication, analytical thinking, and problem-solving skills.
Ability to manage and prioritize tasks effectively.
2. Education:
Master / Bachelor’s degree in IT, Computer or related field.
MBA, CRM or business analysis certifications are a plus.
What we Offer:
One dot Five Programe. Read More
Competitive salary and benefits package.
A creative and supportive work environment.
Opportunities for professional growth and development.
