Free EBook


The Definitive Guide to Doubling Your Contact Center’s Productivity

Increase your contact center’s efficiency and effectiveness by using a proven 4-step process.

This EBook Will Enable You to:

Topics Covered

Hiring the right people

Tracking the right metrics

Conducting process audits

Using customer feedback

Picture of About the Author

About the Author

Limesh Parekh is the founder and CEO of Enjay IT Solutions Ltd., an Indian software company that builds software to suit Indian businesses. Parekh is a member of NASSCOM, MAIT, ISODA and ASIRT, has been featured on publications like Entrepreneur, Deccan Chronicle and Free Press Journal, and has given keynote speeches at various seminars in India and overseas.

What Readers Say

This EBook doesn’t just tell me what to do, it also explains how. I’ve succeeded in making my teams feel engaged at the workplace and get better results. Anyone who feels their contact center has scope for improvement should read it.
Ashish Parekh
I’ve been a client of Enjay and can confidently say that this EBook is as good as the company’s CRM software itself. This EBook has given our leadership the clarity to streamline processes and focus on a few key aspects to improve
S.P. Toshniwal

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One Response

  1. Vishal Kataria May 6, 2019

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