Higher education is blossoming in India, Number of students going for higher education are increasing, so are the number of colleges. But with increasing numbers, comes two challenges (a) more number of admissions to be handled in a shorter time (b) more cut throat competition. Most of the communication happens through phones, hence colleges are always in a look for call centre for colleges, which is affordable, effective, easy and efficient.

Enjay solution for Call Centre software for College, components:

  • Enjay Synapse Server (for handling telephony)
  • Enjay CRM (for handling the entire process of enquiry management)
  • Enjay ThinClients, with browser and telephony software.
  • Agent Monitoring & efficiency monitoring/analysis software – Enjay Ensight.
  • Entire solution is from a single vendor, thus eliminating buck passing.

More information on Enjay Synapse Solution

Call centre for college, How it works, features and benefits

  • PRI line is connected to Enjay Synapse Server, and in turn it is connected to Enjay Thin Clients, which have soft phone and sound ports, where headphones can be directly connected for hands free communication.
    • Enjay Synpase provides recording, IVR and many other facilities like modern IPPBX.
  • All enquiries are uploaded to the server and then allocated to all the agents for manual dialling one by one (automated dialling option is also available).
    • Any list in .csv or .xls format can be used to upload list of people to be called.
  • Proper call disposition and reminder facility available in case the person who is called asks for a call back after some time.
  • Optional linking to College website available, for “CallMeNow” function, where a contact us form on the college website generates a outward call automatically. This can pleasantly surprise website visitor.
  • IVR helps segregate and divide incoming calls according to the requirement of the calling person.
  • Reporting on the efficiency of each agent – number of calls attended, dialled, missed, duration of calls etc.
  • Optional Enjay Ensight enables monitoring, reporting and analysis of agents. When they were logged in, logged out, which applications used etc.
  • Optional Voice broadcast facility to call large number of people simultaneously and broadcast one voice message to them.

More information on Enjay Synapse Solution